@dluc Hi, To view the video recordings stored on the SD card prior to today, on the camera's Playback > SD card page, you must first select the date. The instructions below will be helpful in your...

@stevetuk Hi, Typically, you can visit our official website, search for the Tapo C500, navigate to its Overview page, select the desired hardware version, and then access its Specifications to view...

@TA-Messi Hi, Please confirm the following information about the 2-way audio feature for further analysis. 1. When you use the camera's 2-way audio feature in the Tapo app, does any error message...

@frederikk Hi, The PIR sensor on the Tapo battery-powered camera detects changes in infrared radiation and is primarily used to detect objects with heat signatures, such as humans, animals, or moving...

@RileyLee Hi, Your case is being followed up by our support team (TKID250741365). It's recommended to follow their instructions to handle your case. Best Regards

@Darek1988