@Radicus Hi, You can refer to the following instructions to troubleshoot if you can only control the camera locally. What to do if I can't control my Tapo cameras on the Tapo app? You can also enable...

@Nataliep44 Hi, If you can't hear sound from the camera on its Live View page in the Tapo app when someone talks in front of the camera, please try the following suggestions. 1. Adjust the volume of...

@Robert1001 Hi, If the SD card is inserted into the camera, you can go to the Tapo app > Camera's Device Settings > Storage & Recording > Local Storage page, tap "Format microSD Card" to format the...

@Pierre_41 Hi, When the Tapo C325WB V2 selects the Infrared mode, it goes into this mode only when the ambient light is low (below a built-in threshold). When the ambient light is sufficient, the...

@Greven77 Hi, When the Tapo C325WB V1 operates under extremely low-light or completely dark conditions, the live view page of the camera may fail to display a clear image if the spotlight is turned...

@tadtime Hi, What's your camera's model number and hardware version? Have you powered on the camera with the original power adapter that comes with the camera in the package? If not, please try the...