@Darek1988 Hi, Please confirm the following information for the reported phenomenon. 1. When you watch the camera's live feed or play the cloud video clips in the Tapo app, are the date & time...

@Mawiee Hi, If you can't Pan the Tapo C200, please try the following steps. 1. Please turn off the camera, wait for two minutes, and power on the camera with the original power adapter that comes...

@JRDSG Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps going offline? If the same phenomenon persists,...

@SteFun Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@frederikk Hi, Tapo battery-powered cameras mostly stay in sleep mode to conserve energy. Battery power is consumed when the camera is awakened, starts detection and recording, or is viewed in the...

@HGGJAM Hi, If the Tapo C200 does not respond to the reset operation (the LED status does not change when the reset button on the camera is pressed for 10 seconds to perform a factory reset), it's...