@oges67000 Hi, Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...

@Willson Hi, Because Agent DVR is not our app, we are unable to provide further assistance with installation or use. We recommend contacting Agent DVR's technical support for help if you are having...

@alano666 Hi, We do not have the instructions to recover the camera via SD card. For the reported phenomenon, you can try the following steps. 1. Turn off your camera, and remove the SD card from it...

@Faust57 Hi, Usually, if you have set up the camera successfully, you can remotely control it and view the video recordings stored on the SD card. However, our cameras do not support downloading the...

@oges67000 Hi, Please provide the following information for the reported phenomenon for further analysis. 1. Do you mean when going to the camera's Playback & Download > Playback > SD card page, the...

@Ellogg Hi, You can refer to the instructions below to troubleshoot if you fail to establish an RTSP/Onvif connection. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? If...