@AlanW55 Hi, Thank you for your attempt. If you are willing to continue troubleshooting, please refer to the instructions below to collect the camera log. How to get the log of Tapo Camera I have...

@KevinJK Hi, If the Tapo Solar panel's appearance is good and clean, it's unobstructed and has enough sunlight, and the environmental temperature is not very cold (the battery charging temperature is...

@adok13 Hi, You can refer to the instructions below to troubleshoot if you fail to receive the camera's notifications. What to do if I can't receive notifications with the Tapo Cam or have a delayed...

@WhiteRoseAl Hi, 1. Please click "microSD Card" on the camera's Storage & Recording page, then check if the Loop Recording feature is enabled. 2. According to the KC420WS's UG, it should be the...

@Yesh1516 Hi, Your camera is a customized product for your ISP ACT, and it's provided by ACT. We are unfamiliar with it because its parameters may differ from those of generic cameras. In your...

@Hollyhands Hi, As you can see in the instructions below, we don't recommend placing a camera behind glass/window, as infrared lights may cause reflection when the camera works in Night mode,...