@Mscelik61 Hi, Thank you for the information provided. It's recommended that you pay attention to the suggestions in the email to solve your issue. Best Regards

@Donski Thank you for sharing your experience.

@John2513

@Valerie-0909 Hi, Please confirm the following information for the reported issue. 1. How do you judge that the camera gets stuck during updates? What's the LED status on the camera? Does the Tapo...

@Praveenkk Hi, You can refer to the instructions below to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the problem...

@Brizzlemich Hi, Typically, if a Tapo camera has continuously subscribed to the Tapo Care service and the camera owner has not manually deleted any cloud video clips, the clips can be stored on our...