@Thanalas Update on July 11, 2025. Hi, Typically, on the camera's Device Settings > Alarm page, you can set the Alarm Duration. However, the maximum duration is 30 seconds. If the Alarm Duration does...

@Paulmu Hi, If your problem is that the Tapo C100 can detect events but no video recordings are stored, please confirm the following information. 1. What are the firmware and hardware versions of the...

@stavrop Hi, It seems that the camera encounters the issue because it is using unofficial firmware and upgrading through non-recommended methods. You can try factory resetting the camera by pressing...

@Manivasakam Hi, We do not sell the camera's mount base separately. You may search online(such as going to the Amazon online store) to see if you can find one suitable for you. Best Regards

@lorenzphil Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@Noob1 Hi, The Tapo C325WB V1 does not support being powered by a PoE switch. However, it can connect to the switch by an ethernet cable to go to the internet. The Tapo C325WB V2 supports 802.3 af/at...