@ph1llawed1 Hi, You can refer to the mount video to see if it helps. If not, could you please send us a picture of the mounting plate you want to remove? Best Regards

@Daniel_C Hi, Usually, updating your router won't brick the camera. In your situation, you can try the following steps and check if they help. 1. Power off the camera, wait for 10 minutes, power it...

@Yestoertchen Hi, You can refer to the instructions below to troubleshoot the reported issue. What should I do if I can't view the Tapo camera? Please confirm the following information if the problem...

@Kunal_Chadha Hi, what's your Tapo app version? You can find it on the Tapo app > Me > About page.

@SugarBaby Hi, The new official firmware (1.1.0 Build 250228 Rel.63257n) for the Tapo C225 V2 is being rolled out gradually. If you don't see the update available in your Tapo app yet, please be...

@Marieann Hi, You can refer to the following instructions to troubleshoot if you fail to control your camera. What to do if I can't control my Tapo cameras on the Tapo app? If your problem remains,...