@Jh7 Hi, Please confirm the following information for the reported issue for further analysis. 1. Please go to the Tapo app > camera's Device Settings > Floodlight Settings page, and send us a...

@PaulTGG Hi, Thank you for the information provided and please confirm the following information for analysis. 1. What's the model number of your router? Please describe your network diagram, for...

@ChettyZA Hi, Typically, you can refer to the instructions below to troubleshoot if fail to establish the RTSP/Onvif connection. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF...

@CC1963 Hi, Even if the Tapo cameras are in different locations and connected to different Wi-Fi networks, if they are bound to the same TP-Link account, it's able to add these cameras to the same...

@Ankur450 Hi, You can refer to Q2 in the following instructions to subscribe to a new Tapo Care plan for your new camera. Please note that through the In-App Purchase option, you can only subscribe...

@Mauro_Web Hi, You can store Tapo C520WS's video recordings on the cloud server and the inserted SD card simultaneously. 1. If the camera enjoys a Tapo Care plan, only the detection video clips will...