@Chris2 Hi, You can try to uninstall the Tapo app on your iPad, refer to the link to download and install the Tapo Trial app(v3.11.102 31150) on your iPad, and then check if it will solve the issue....

@MrsDavison Hi, The Tapo cameras powered by power adapters do not have the options to adjust the clip length, retrigger time, etc. Only the battery-powered cameras have these options. Tapo cameras...

@Acmm Hi, Please note that deleting video clips from our cloud server won't affect the video clips stored on the SD card, they are different locations to store the camera's video clips. What error...

@34Mike Hi, Does the problem that the camera keeps going offline on the Tapo app, or does it show offline all the time on the Tapo app? You can refer to the instructions below to troubleshoot when...

@Mina_Pha Hi, The shared account has limited access to the Tapo camera functions. It's currently unable to access the cloud video clips. For the feature request to be able to access the cloud video...

@PatriciaMarch Hi, 1. It's regrettable to hear about your experience when using the Tapo camera, however, we won't restrict the use of the camera because of your request to stop sending pop-up...