@Alanterrer Hi, 1. What's the LED status on the Tapo C520WS after you press the reset button for 10 seconds on the camera to factory reset it? If the LED does not respond to the reset operation, you...

@NeskireDK Hi, If you are willing to do further troubleshooting, please confirm the information in this post and collect the camera log for analysis. Best Regards

@MartinPelotas Hi, If the detection feature does not work on your Tapo C420 so that there are no video clips stored on the SD card inserted on the hub, you can refer to the instructions below to...

@northtron @Ki2183 Glad to hear your case is solved, and thank you for sharing your experience.

@Tontzza Hi, I did not receive your camera's MAC address, and you can send it to me again via a private message. Best Regards

@Periklis Hi, The link you sent requires your authorization to access the videos and pictures. I have sent the access request and please approve it. Thanks! Best Regards