@Ingo89 Hi, 1. Typically, viewing the Tapo C410 on the Tapo app will wake up the camera even if it goes into sleep mode. When you can't watch the C410's live feed or access any other options on the...

@Rustynail1 Hi, 1. If you have subscribed to the Tapo Care service and the camera does not store the new recordings on our cloud server, you can refer to the following instructions to troubleshoot....

Hi All, It's suggested to refer to this post for further assistance. Best Regards

@Tohee Hi, 1. The firmware version 1.0.6 is the latest firmware version of the Tapo C500 V2. 2. Can't you hear the sound from the camera when watching the camera's live feed on the Tapo app even if...

@vande012 Hi, Could you please send us a picture of the camera's live view page showing the reported issue after the firmware update and a picture of the camera's live view page in the same...

@Marcelocds Hi, Your camera is updated with the new firmware. You can monitor the camera for some time and reply if you need further assistance. Best Regards