@Deepak1990 Hi, To better help you, please describe your problem phenomenon in detail. If you fail to set up the camera, you can refer to the instructions below to troubleshoot. What should I do if I...

@EricXx Hi, Is your usage scenario that you want the C720 to turn on the floodlight when detecting events/persons but not turn on when detecting you? If so, the Tapo C720 does not support such a...

@Zander75 Hi, Thank you for your cooperation. It would be appreciated if you could send us the video showing the reported issue. You can upload the video to your cloud server(such as Google Drive),...

@PhoenixIkki

@Hack27 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the email, you can send the device logs to...

@Kartsa Hi, 1. What's the model number, hardware, and firmware version of your camera? You can go to the Tapo app > camera's Device Settings > Device Info page to check the model and version info. 2....