@Kukkolo Hi, 1. Please go to the camera's Device Settings > Device Info page to check its MAC address and send it to me(@Solla-topee) via a private message. 2. Refer to the following instructions to...

@EricXx Hi, If you want the floodlight not to turn on when you sit outside in the dark, you can go to the camera's Device Settings > Floodlight Settings > Auto On Settings > Sensor to cancel all...

This Article Applies To: All Tapo Cameras that connected to Google Home. Phenomenon Description: You are unable to view the live feed from your Tapo camera on the Google Home App. Instead, you may...

@Steveuz Hi, You can refer to the instructions below to troubleshoot if you fail to format the SD card on the Tapo app. What should I do if the SD card cannot be formatted/recognized? If the problem...

@ImpalaII Hi, Typically, the camera will upload the detection video clips to our cloud server and store them for 7/30 days after subscribing to the Tapo Care Basic/Premium plan. The Tapo Care service...

@jjonson Hi, Our Tapo C325WB supports RSTP and ONVIF (Profile S) protocols, if the NVR/NAS supports standard RSTP/Onvif protocols, typically, you can stream the camera on the NVR/NAS. How to view...