@Sammy2023 Hi, Please confirm the following information about the reported issue. 1. What's the LED status on the camera when the issue happens? Do you mean you can see the camera displays the online...

@MahmoudSamir Hi, 1. Please ensure the Tapo app and the camera's firmware version are up to date. 2. On the Tapo app > camera's Device Settings > Device Info page, please tap the Wi-Fi icon and check...

@Satya28 Hi, 1. Please ensure the Tapo app and the camera's firmware version are up to date. 2. You can refer to the instructions below to troubleshoot if the problem remains. What should I do if I...

@Satya28 Hi, 1. Please ensure the Tapo app and the camera's firmware version are up to date. 2. You can refer to the instructions below to troubleshoot if the problem remains. What should I do if I...

@Arthur_Jeffs Hi, If you want to share your Tapo camera with another TP-Link account, please refer to the instructions below. How to share my Tapo Smart Devices with my family? If you have a problem...

@Vinayagarwal112 Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? If...