@Richard1402 Hi, If the Privacy Mode turns on automatically, please check the following information. 1. Go to the Tapo app > Cameras tab > Home Mode or Away Mode to check if your camera is included....

@Kukkolo Hi, 1. On the Tapo app > camera's Device Settings >Video & Display > Night Mode settings page, have you selected the Smart Mode? 2. Does the issue happen when the camera works in Night mode?...

@Piero96 @Sly80 Hi, 1. Since the Tapo C520WS supports the Play Sound action on the Smart Action feature, you can add a Shortcut entry to let the camera Play Sound(Alarm) when needed. How to create...

@MattSteer Hi, You can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please try to...

@ashishguptaidc Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline?...

@Gs_saj Hi, The Tapo camera does not support to be configured remotely. In your usage scenario, you may ask your family member to help you set up the camera when he is in the same network as the...