@PhoenixIkki

@Hack27 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. After you receive the email, you can send the device logs to...

@Kartsa Hi, 1. What's the model number, hardware, and firmware version of your camera? You can go to the Tapo app > camera's Device Settings > Device Info page to check the model and version info. 2....

@ajkar Hi, You can refer to the following instructions to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? On the...

@Akore Hi, Please go to the camera's Live View page, tap the Call icon, tap the icon at the top right corner of the Voice Call page, set the camera's microphone and speaker volume to maximum, and...

@MattSteer Hi, Thank you for sharing your experience, and glad to hear that your case is solved. Best Regards