@MattSteer Hi, You can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please try to...

@ashishguptaidc Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline?...

@Gs_saj Hi, The Tapo camera does not support to be configured remotely. In your usage scenario, you may ask your family member to help you set up the camera when he is in the same network as the...

@Zoey96 Hi, Please confirm the following information for the reported issue. 1. Please uninstall the Tapo app and reinstall the latest one. Check the Tapo app version if the problem remains. 2. When...

@Dannny Hi, There is currently no feature on the Tapo app to schedule the camera's Home and Away mode. For your feature request, you can vote and leave your usage scenario on the thread "Home/Away...

@Tifny Hi, If the Tapo C500 goes offline every day at a specific time, it's more like a network settings problem rather than the camera has issue. 1. It's suggested to go to your router to check if...