@Amsterdam3741 Hi, 1. Typically, if the Tapo camera is not connected to our cloud server, it's unable to store the detection video clips on our cloud server even if you have subscribed to the Tapo...

@Akore Hi, Typically, you can refer to the following instructions to troubleshoot if the detection feature is not working. What to do if the Detection feature is not working on the TP-Link Camera? In...

@Richard1402 Hi, If the Privacy Mode turns on automatically, please check the following information. 1. Go to the Tapo app > Cameras tab > Home Mode or Away Mode to check if your camera is included....

@Kukkolo Hi, 1. On the Tapo app > camera's Device Settings >Video & Display > Night Mode settings page, have you selected the Smart Mode? 2. Does the issue happen when the camera works in Night mode?...

@Piero96 @Sly80 Hi, 1. Since the Tapo C520WS supports the Play Sound action on the Smart Action feature, you can add a Shortcut entry to let the camera Play Sound(Alarm) when needed. How to create...

@MattSteer Hi, You can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please try to...