@PowerUser2025 Hi, 1. The camera will bind to your TP-Link account automatically after you set it up successfully via the Tapo app. 2. Can you reproduce the reported issues, such as fail to load the...

@JH30UK @Danxxx Hi, Thank you for your attention and consultation regarding the Tapo C225 V2 starlight sensor. The C225 V2 is equipped with starlight sensor and it always takes effect thus the camera...

@Vintage-MR600 Hi, On the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page, please check if you have set the camera to record video continuously. If you set the...

@MarioInJapan Hi, 1. The first phenomenon seems like the Tapo C520WS falsely detects something as a person. Does the Tapo C520WS subscribe to the Tapo Care service or has an SD card inserted to store...

@Sajaldas Hi, Typically, please refer to the following instructions to troubleshoot if you can't format a microSD card. What should I do if the SD card cannot be formatted/recognized? As you can find...

@Bradipo975 Hi, You can refer to "Case 2. The camera has detected the events but cannot receive the notifications" in the below instructions to troubleshoot the reported issue. What to do if I can't...