@DD87 Hi, Currently, the Tapo cameras do not support the feature to download the video recordings from the SD card remotely. Thank you very much for your feedback here, and we suggest voting and...

@NinoDB Hi, Take the Tapo C200 V5 as an example, the output voltage of the original power adapter is 9V/0.6A. If you use a power adapter with 12V/1A output voltage to power the camera, it may damage...

@NViviers Hi, 1. You can refer to the following instructions to troubleshoot the disconnect issue. What should I do if my Tapo smart device keeps losing connection or going Offline? Please confirm...

@C410er Hi, 1. What's the hardware and firmware version of the two Tapo C410? Please send me(@Solla-topee) the camera's MAC address via a private message. 2. Please describe your network diagram. Are...

@Sajaldas Hi, You can refer to the instructions below to troubleshoot if you fail to format the SD card. What should I do if the SD card cannot be formatted/recognized? Note: as you can see in the...

@markbsac Hi, Usually, the new firmware will add some new features or improve the device's performance. However, if the camera is working fine and you don't have any further issues about it, you can...