@cattt Hi, This phenomenon is strange, normally, the light in the room on or off won't affect the camera's online status. Please confirm the following information for the reported issue. 1. What's...

@Darren29 Hi, It's suggested that you go to the Tapo app > Smart Action > Automation page to check if you have added automation entries to turn on/off the camera's privacy mode or motion tracking...

@gmosetto Hi, You can refer to the below tips for the reported issue. 1. Please check the MAC address on the camera first, and pay attention to the last four letters. The default SSID of the camera...

@HarryTimtim6 Hi, The playback storage time has a relation with the camera settings, use a Tapo C200 with 4 days playback storage time and a Tapo C200 with 10 days playback storage time for...

@Poppyseeds Thank you for sharing your experience.

@Wouter_D Hi, Do you mean you failed to establish the Onvif connection with a third-party app after upgrading the firmware? If so, you can refer to the instructions below to troubleshoot. What can I...