@HomeLKO Hi, You can refer to the following instructions to troubleshoot if the camera keeps going offline on the Tapo app. What should I do if my Tapo smart device keeps losing connection or going...

@Tan35 Hi, If your Tapo camera has no sound when watching its live feed and recordings, please try the following steps. 1. Adjust the volume of the camera's microphone to maximum value and test if...

@RufiaTerno Hi, The Tapo C500 and Tapo C51A support the RTSP protocol. In your case, you can try to uninstall the Tapo app, reinstall the latest one, and then check if you can find the 'Camer...

@Manne990 Hi, Please confirm the following information for the reported issue. 1. Please send me(@Solla-topee) the camera's MAC address via a private message. 2. On the camera's Device Setting >...

@PaulTGG Hi, If you are willing to continue troubleshooting the offline issue, please refer to the instructions below to collect the camera log, and let me know if you have collected it. How to get...

@Puno Hi, Typically, removing the camera from the Tapo app means factory resetting the camera. If the LED on the camera is flashing red and green, you can try to reconfigure it on the Tapo app. How...