@panda11 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Zein_88 Hi, You can try the following tips and check if they are helpful. 1. Set different 2.4G and 5G Wi-Fi names on your router, connect your phone to the 2.4G Wi-Fi, and check if the internet...

@C_520_320_WS Hi, You can refer to the instructions below to adjust the detection settings and check if it helps. What to do if the Detection feature is not working on the TP-Link Camera? If the...

@WSC4 Hi, What's the model number and OS version of your Samsung phone? What's the Tapo app version? Best Regards

@CuervoX Hi, The Static IP address feature is not supported on all Tapo camera models now. The Tapo C320WS V2 with FW 1.2.2 supports this feature. However, the Tapo C320WS V1 does not support this...

@Sutike Hi, Please confirm the following information for the reported issue. 1. Please describe your home network diagram, for example, internet--modem--Wi-Fi router ))) ((( camera, etc. 2. What's...