@fslg Hi, You can refer to the following steps to troubleshoot. 1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera. 2. Confirm the microphone and...

@Jules93- Hi, If you want to connect your camera to another Wi-Fi network, please refer to the following steps. 1. Press the reset button on the camera for 10 seconds to factory reset it. 2. Remove...

@Niennasill Hi, As you can see in the following instructions, the basic camera's motion detection mechanism is based on image changes between different frames. The frame is one of the many still...

@46r Hi, As you can see in the following instructions, the shared accounts have access to the camera's Pan & Tilt control feature. How to share my Tapo Smart Devices with my family? If you want to...

@irisjam21 Hi, Please check the following information for the reported issue. 1. Are you having an issue where the camera gets stuck when you pan the camera through the Tapo app, but if you use your...

@C_520_320_WS Hi, I have escalated the case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards