@dey4sandip Hi, When did you purchase the camera? You can try to contact your retailer or local team to check if your camera is under warranty, and check if you can get the Tapo C500 V1/C510W V1 as a...

@AnthonyVLC Hi, Please confirm the following information for the reported issue. 1. When the camera switches to the night mode manually, are the infrared lights turned on? 2. If the infrared lights...

@Freewheelin Hi, You can review the following troubleshooting steps if the camera's video quality is not good. 1. Make sure the camera lens is clean and ensure that your Tapo app is updated. 2. Go to...

@Zhw Hi, You can refer to the following steps to troubleshoot. 1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera. 2. Confirm the microphone and...

@teknopaul Hi, Typically, if your Tapo camera supports wired and Wi-Fi connections, it supports both connections even after updating firmware. If the camera sets up both wired and Wi-Fi connections,...

@Maine2806 Hi, Typically, on the Tapo app > camera's Live View page, you can see the Auto, Day, or Night mode. You can switch the mode to the one you want as per your needs. How do you confirm the...