@Sutike Hi, 1. If the Tapo C520WS shows offline on the Tapo app and the LED on the camera is flashing red and green, please remove the Tapo C520WS from the Tapo app and remove the microSD card from...

@Gentletom Hi, Please confirm the following information for the reported issue. 1. Are there any changes on your network during the day? 2. What's the model number and hardware version of your...

@Wouter_D Hi, Do you have the same issue when watching the camera on your PC with iSpy or VLC app? Can you send us a video showing the reported issue? You can upload the video to your cloud...

@Gege91 Hi, If you want to move the camera from your second home to the main home, you can factory reset the camera, and then reconfigure it to connect to the new Wi-Fi network in the main home. Best...

@azharihsn Hi, Do you mean when you use the Talk feature on the Tapo app and speak to your camera, the person on the camera side can't hear any voice from you? If so, please ensure the speaker and...

@Westcountryjim You are welcome~