@erbs0r Hi, If you are sure the reset operation is no problem but the camera does not respond to it, you can try to contact your retailer or local team to check if your camera is under warranty. Best...

@Kevlar1 Hi, From the video provided, after the camera is in full-color mode or smart mode and the spotlight is on, the camera switches between Day mode and full-color mode/infrared mode, making the...

@fslg Hi, For example, you can use a phone/tablet to play music in front of the camera, make sure the voice is loud. Then go to another room with your phone, go to the Tapo app > camera's Live View...

@AnthonyVLC Hi, Typically, when the camera works in the Night mode, the infrared light will turn on, and the infrared filter will be switched to allow infrared light to pass through, providing a...

@Gabarry Hi, 1. You can refer to the instructions below to troubleshoot if you fail to format your SD card. What should I do if the SD card cannot be formatted/recognized? 2. Do you mean you enabled...

Hi, @Nurdi-99_ID 1. It's recommended to establish the Onvif connection on your PC with the iSpy app to have a comparison and check if the disconnect issue happens with specific NVR or all third-party...