@McKenzieColin-1 Hi, You can refer to the instructions to troubleshoot: What should I do if my Tapo smart device keeps losing connection or going Offline? Best Regards

@_Mr_E_ @DoT-ReversE Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@TangoMaamo Thank you for sharing your experience.

@Anistou Hi, We tested the new firmware before releasing it, and it won't brick the camera usually. When the official firmware is released to the camera, it can also update to that firmware. Best...

@Niennasill Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@panda11 Hi, We have new firmware that may solve this issue, please send me(@Solla-topee) "Forum ID 656792 + Tapo C520WS's MAC address" via a private message if you want to try it. Before the...