@markbsac Hi, You can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can update the...

@markbsac

@newyankee Hi, 1. On the Tapo app > camera's Device Settings > Alarm page, please enable the Alarm feature and then check if the camera will alarm when detecting events. We need to confirm if the...

@_Mr_E_ @DoT-ReversE Hi, Thank you for the detailed information. In this case, please refer to the instructions below to collect the camera log, and let me know if you have the camera log collected....

@Bloop Hi, It's correct that the phone and the camera have different IP addresses, but the IP addresses should be assigned by the front router. You may try to factory reset the camera, remove it from...

@PhoenixIkki Hi, 1. A Tapo camera can be bound to a TP-Link account only, and it can only have an owner account. 2. If you want to add the camera to your account, you need to factory reset the camera...