@13orno Hi, If you have subscribed to the Tapo Care premium plan, the detection video clips can be stored on our cloud server for up to 30 days, then they will be deleted automatically and can't be...

@dave_murphy Hi, Typically, you can refer to the instructions below to troubleshoot if the detection feature does not work well. What to do if the Detection feature is not working on the TP-Link...

@Rabiuljasan Hi, You can refer to the instructions below to set up the Tapo camera. How to set up the Tapo camera Please refer to the below instructions to troubleshoot if you fail to set up the...

@Kplay Hi, You can try the following steps to troubleshoot the reported issue. 1. Please turn off the camera, wait for two minutes, turn it back, and wait for another two minutes. 2. If the LED does...

@Davidutzu_24 Hi, Currently, there is no option on the camera to disable the 3DNR feature. If you want to set the detection sensitivity to a higher level, please go to the Tapo app > camera's Device...

@Alexandru10 Hi, 1. Please ensure the Tapo app is up to date. If not, uninstall the Tapo app and reinstall it for a try. 2. Does the camera freeze when you record the video manually on the camera's...