@Avemovarado Hi, In this case, please ensure the Tapo app is up to date, and can you send us a video showing the reported issue? You can use the Screen Recorder feature on your phone to record a...

@Yury1212 Hi, The sound in the video you provided seems to be some background sound in the environment. It's suggested to put your camera in a quiet room and then use your phone to watch the camera...

@Kojaxx Hi, Please confirm the following information for the reported issue. 1. Please go to the camera's Device Settings > Video & Display page > Video Quality page, have you selected the highest...

@Priyatham Hi, What's the model number and hardware version of the outdoor camera? Please describe the problem in detail for further assistance. Can the camera back to the correct direction after Pan...

@RandyAndy Hi, Thank you very much for your feedback, I'll log it and forward it to the relevant team for evaluation. Alternatively, you can use the Home/Away mode on the Tapo app to change several...

@PhoenixIkki Hi, From your description, it seems the Tapo C225 is shared by your partner, and you are not the owner of this camera. If this is the case, the camera is unable to join the Tapo Care...