@Sm4rt1 Hi, You can refer to the instructions below to troubleshoot the disconnect issue. What should I do if my Tapo smart device keeps losing connection or going Offline? Please confirm the...

@Jo87 Hi, If you want the camera to record detection video clips rather than continuous video recordings, please go to the camera's Device Settings > Storage & Recording > Recording Schedule page to...

@Didjoss42 Hi, Please refer to the instructions below for the reported issue. What can I do if I can't Pan & Tilt the Tapo camera via Onvif protocol after updating the firmware Best Regards

@Mareckil Hi, The problem may be related to the port forwarding feature on your router. In your network diagram, it seems you need to open ports on your router for the camera for remote control....

@walsan Hi, You can refer to the instructions below to troubleshoot. What should I do if I can't view the Tapo camera? If the problem remains, please confirm the following information. 1. Please list...

@Poppyseeds Hi, I have escalated your case to our tech team, and they will contact you via email to help you further. Please wait patiently. Best Regards