@KalleKat Hi, Currently, there is no setting on the Tapo C200 v1 to leave the video quality to HQ permanently. Best Regards

@Bloop Hi, Is your camera connected to the router by an ethernet cable or Wi-Fi? Please confirm if the internet from the router is working. If so, check if there are special settings, such as VPN,...

@newyankee Hi, Please try to factory reset the camera by pressing the reset button for 10s, then reconfigure it. Then set up the Detection, notification, and Onvif connection on the camera and check...

@Wak Hi, You can reply to our tech team via email if you need further assistance. Best Regards

@JxRx Hi, When the camera works in the Night mode/Infrared mode, it relies on infrared light to capture images in low-light conditions. In this case, it may be the water droplets in the air (due to...

@Martin_Aspen Hi, You can refer to the instructions below to troubleshoot the reported issue. What can I do if the battery-powered cameras fail to pair with the Tapo H200? Best Regards