@JacobAL Hi, 1. Please ensure the Tapo app is the latest one. 2. Try to reboot the camera, ensure the LED on the camera is solid green, and you can control it remotely. 3. If the camera has no other...

@mosndup Hi, Currently, there is no option to change the length of the detection video clip. Typically, if you store the video clips on the SD card inserted into the Tapo C220, the length of the...

@fb78 Hi, You can refer to Case 2 in the below instructions to check if it helps. What to do if my Tapo Camera gets bricked after a firmware update? If the problem remains, you can contact your...

@oeax Hi, The infrared lights on the camera provide additional illumination to help the camera's image sensor capture more detail and perform better in low-light environments. Without the infrared...

@ShazzHRC Hi, Typically, the camera's detection video clips can be stored on our cloud server for up to 7 days if you have subscribed to the Tapo Care Basic plan. If you have subscribed to the Tapo...

@ClaudioLR Hi, From your problem phenomenon, the update of Google Home App was not released to solve the problem you reported previously. In your situation, please confirm the current version of your...