@sbmgroups1 Hi, 1. You can try to power off the camera, wait for two minutes, power it on with the original power adapter. 2. Wait for another two minutes, press the reset button on the camera for 10...

@tandy1972 Hi, We do not have the instructions to downgrade the camera's firmware. To locate the issue, please refer to the following steps to collect the video for further analysis. 1. Move the Tapo...

@arie74 Hi, 1. Please send me(@Solla-topee) your camera's MAC address via a private message. 2. Please refer to the instructions below to collect the camera log, and let me know after the log is...

@JackK78 Thank you for the feedback~

@fernajuf Hi, 1. If you do not receive notifications on your phone but receive notifications inside the Tapo app, please refer to the instructions below to check if your phone's settings are correct....

@Rob123 Glad to hear your case is solved.