@eric_seg Hi, Since your case was escalated to the tech team, we suggest replying to the email from our tech team for further assistance. Best Regards

@Sysmen_DEI Hi, The firmware has been pushed to the new camera, please update it via the Tapo app and check if it helps. Best Regards

@mh_ Hi, Thank you for your attempt. If the problem remains, please try to factory reset the camera, then reconfigure it and check if it helps. Best Regards

@Poppyseeds Hi, Would you please send us a video showing the reported issue for further analysis, and describe how you record the video? You can upload the video to your cloud server(such as Google...

@goawaykok Hi, Please confirm the following information if you are willing to troubleshoot the issue. 1. Is your camera connected to the home Wi-Fi but displayed offline status on the Tapo app? 2....

@Whippet79 Hi, If the camera is stuck in a restart loop, it's recommended to contact your retailer or local team to check if it's under warranty. Best Regards