@Jiiroo Hi, Have you updated the latest firmware(1.2.10 Build 241025 Rel.55515n) on the Tapo C520WS? If not, please try to update the firmware via the Tapo app and check if it solves the issue. Best...

MarioInJapan wrote @Solla-topee I'm currently trying different sensitivity adjustments to see whether they bring some improvements. Please wait, thanks. Hi, No problem, please feel free to reply if...

@Dr_Dolittle Hi, Please refer to this post to provide the relevant information about the issue for further analysis. Best Regards

@elephant23 Glad to hear the case is solved.

@Zaswedx Hi, Thank you for the provided pictures. I'll consult the case with the relevant team and reply if there are any updates. On your end, please try to adjust the camera's lens to don't include...

@digitaltrails Hi, 1. The Tapo cameras' person detection notification via Onvif does not require a Tapo Care subscription to activate. 2. I have escalated your case to our tech team, and they will...