@TapoPK Hi, Please confirm the following information for the reported issue. 1. Do you have the disconnect issue after updating to a new firmware? Please send me(@Solla-topee) the camera's MAC...

@elephant23 Hi, Usually, you can see the detection notification on both phones logged in with the owner account and the shared account. Please confirm the following information about the reported...

@Souky Hi, You can check if the following steps will help. 1. Turn off the camera, move it close to the router, and turn it back on. 2. Wait for 10 minutes and check if the LED has changed. 3. If...

@Jibby Hi, If one of your cameras displays offline all the time on your Tapo app no matter whether your phone is connected to the home Wi-Fi or not, it's suggested to press the reset button on the...

@FlorinBeqiraj Hi, Since the new firmware of the TC65 is being released gradually, some of your cameras may not receive the new firmware, but some do. We suggest waiting patiently for the new...

@LukeTAPO Hi, Tapo cameras do not support the feature to turn on/off the detection feature via a URL. Best Regards