@XdanX Hi, Thank you for sharing your experience. Best Regards

@WilsonM Hi, 1. Do the two Tapo C500 cameras connected to the original power adapter come with the packages? 2. Does the LED on the Tapo C500 not turn on? Please press and hold the reset button on...

@Ved789 Hi, Please check if this thread will help you: What to do if I can't control my Tapo cameras on the Tapo app? Best Regards

@Marla67 Hi, After configuring your smart device, we suggest turning off the Wi-Fi and using the mobile data on your phone to control the smart device is to ensure you can control the smart device...

@Joerilyn Hi, You can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? Please confirm the following...

@dandadan Hi, Typically, if the camera is connected to your router's Wi-Fi but the router has no internet, it's unable to control the camera remotely with the Tapo app. However, if your phone is...