@raoj Hi, 1. Can you power on the camera with the original adapter that comes with the camera? Have you tried connecting the power adapter to other power sockets? 2. Please press and hold the reset...

@AdamVan Hi, You can refer to FAQ 2720 for further troubleshooting(this FAQ also works for the Kasa Cameras). Since your camera is connected to our cloud server, the phone may stream its live feed on...

@henhen59 Hi, This is just a regular hardware iteration, not the Tapo C520WS V1 has a secret defect. Best Regards

@swenak Hi, Thank you for the updates. In this case, it's recommended to reply to the email for further assistance. Best Regards

@Leonaska Hi, In this situation, you can contact your retailer or local support to check if your camera is under warranty. Since the Tapo C500 V1 is working fine, please check if you can get a Tapo...

@leepan8 Thank you for your support of our cameras.