@Mrsjayc Hi, 1. You can try to download and install the latest Tapo app on a different phone, log in to the Tapo app with your TP-Link account, and then test if you can control your cameras and...

@Jozeff Hi, We do not have the instructions to downgrade the camera's firmware. For the reported case, please go to the Tapo app > Me > Third-Party Services > Third-Party Compatibility page to enable...

@Tolis7 Hi, For the reported phenomenon, you can refer to Q2 in the following instructions for troubleshooting. Common questions about the TP-Link camera's firmware If the same phenomenon persists,...

@yeici Hi, For the reported phenomenon, you can refer to Case 3 in the following instructions for troubleshooting. What to do if my Tapo Camera gets bricked after a firmware update? Best Regards

@mangaTom19 Hi, Please try the following steps and check if they help. 1. Please ensure the Tapo app installed on your phone is the latest one. You can go to the App Store or Google Play to see if...

@Mat747 Hi, As shown in the Notes under the Introduction section in the instructions below, the shared accounts can access the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video...