@mangaTom19 Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

Hi All, Regarding the Tapo App frozen phenomenon on an iPhone with the Tapo C840, an optimized app version 3.17.105 is now available. Please manually search for and download the latest Tapo App from...

This Article Applies to: All Tapo Cameras Phenomenon Description: When attempting to use the Talk or Voice Call feature on your Tapo camera, you may see the message: “Due to local regulations, this...

@summer_user Hi, For the reported case, please refer to the following instructions to ensure that the camera's hardware, configuration, and placement environment have no problems. Troubleshooting for...

@Ibaker1987 Hi, You can refer to the instructions below to troubleshoot the reported phenomenon. What should I do if the SD card cannot be formatted/recognized? If the same phenomenon persists,...

@DSpy Hi, For the reported case, please uninstall the Tapo app, then download and reinstall the latest Tapo app from the App Store or Google Play, and then test if this helps. If the same phenomenon...