@Dryron Hi, What's the OS version of your iPhone and iPad? What version of the Tapo app is installed on them? You can try to remove the Tapo D235 from the Tapo app to factory reset it, then...

@Cuteclaire24 Hi, You can refer to the following instructions to troubleshoot the reported phenomenon. What should I do if the SD card cannot be formatted/recognized? Please provide the following...

@HarryTuttle Hi, It's hard to say whether the phenomenon you reported is caused by the camera firmware or is also related to the third‑party surveillance system (Frigate + go2rtc). I have escalated...

@DSpy Hi, Thank you for the information provided. In your case, please refer to the instructions to view the SD card recordings on a computer. As shown in Q2 of the instructions below, please send us...

@Jeddie Hi, For the reported phenomenon, please provide the following information for further analysis. 1. Have you enabled the Motion Tracking/Auto Tracking feature in the Tapo C216? 2. When you...

@JonoR Hi, The Tapo C230 can be mounted on the wall/ceiling/table, depending on your desired viewing range. However, please note that the camera can't rotate its viewpoint 90° in the Tapo app. If you...