@Tams Hi, The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps. Best Regards

@John-Charleston Hi, You can upload the video/picture to your cloud server(such as Google Drive), generate a link to download it, and then send me(@Solla-topee) the link via a private message. Best...

@Maxmito Hi, Try to set the Record Buffer time longer on the Clip Settings page, then check if it helps. Best Regards

@Paolasiqueira Hi, If the Tapo camera is not available on the Tapo app, you can reset it only by pressing the reset button. Is there hardware damage to the reset button, or is the camera not...

@swenak Hi, Please confirm the following information for the reported issue. 1. Do you have the same issue after disconnecting the camera from the Synology Surveillance Station? You can turn off the...

@Kev_cutler1 Hi, Does tele mean television? Usually, our Tapo app can't be installed on a television. If your television has installed an RTSP/ONVIF-supported software, you can refer to the...