@KWag Hi, If you store the camera video recordings to the inserted SD card, on the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page, you can set the No Recording,...

@GGYS @Tim-G Hi, 1. The Tapo app is free, and you can download it from Google Play or App Store. 2. If you have an Android phone, you can usually set a different notification sound for the Tapo app...

@Maxmito Hi, Please confirm the following information for the reported issue. 1. Please go to the camera's Device Settings > Device Info page to check the hardware and firmware version of it. 2. Send...

@vkardell Hi, From the phenomenon description, it should be the camera connected to the Wi-Fi but not connected to the internet or our cloud server, so you can't control it on the Tapo app remotely....

@CuisineResto Hi, 1. Please try to power on the camera, wait for two minutes, power it on. 2. When the LED on the camera does not change, press the reset button for 10 seconds, and please pay...

@Ian_Herks Hi, It is not recommended to place the camera behind glass, as the infrared lights may cause reflection when the camera works in night mode, resulting in blurry and unclear images, thereby...