@AndyMatthews Hi, Usually, the RTSP/Onvif connection has no special requirements about the format of the camera account. Your problem is more likely related to the third-party app/program and the...

@Retroworldnews Hi, Would you please send us the video showing the reported issue for further analysis? You can send the video and pictures to your cloud server(such as Google Drive), generate a link...

@Aynaku Hi, You can refer to the instructions below to troubleshoot the reported issue. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains, please confirm the...

@J_Leal Hi, Please confirm the following information for the reported issue. 1. How about the LED status on the camera when it shows offline on the Tapo app? 2. Please go to the Tapo app > Camera's...

@rayray13668 Hi, It's normal that you can't see the camera inside the portal site, the site you sent is used to subscribe to the Tapo Care plan. a. If you can manage the Tapo camera on the Tapo app,...

The Tapo Care service provides cloud storage, rich notifications with snapshots, Smart Sort, and other services for Tapo cameras. With the Tapo Care service, all detected events are recorded and...