@RichardMarshall Hi, You can refer to the following steps to troubleshoot. 1. Change your router's Wi-Fi name, password, and security type to the same as before, once the changes take effect, reboot...

@Asgertylak Hi, Typically, the camera will alarm and your phone will receive a notification when the camera detects an event if the Alarm and Notification features are enabled on the Tapo app for...

@Elleffe Hi, If you are referring to the Home and Away mode on the Tapo app, it's currently unable to switch between these two modes depending on time. It's recommended to switch the modes via the...

@adelphiaUK Hi, 1. Generally, if your camera is configured Wi-Fi connection successfully, once the camera is connected to an internet cable, the wired connection will work. In your case, please help...

@soupn2 Hi, The cable on the camera can't be dismantled, otherwise, the camera will be void of warranty and may not work fine. The Tapo C50WS is an outdoor camera and has Waterproof Accessories in...

@MattC_UK Hi, Thank you very much for the information provided. I have forwarded the case to the tech team and they will follow up on this case via email. Please wait patiently. Best Regards