@Jsmartclaps Hi， When the new Wi-Fi name and password are the same as the old Wi-Fi name and password, please reboot the camera, and check if it can connect and have an internet connection. If it can...

Hi All, You can refer to the instructions here to troubleshoot the reported issue. Best Regards

@MarioInJapan Hi, Generally, it's able to find the camera's model and hardware version info on the label stuck on the box. You can try to contact the retailer to confirm the camera's hardware version...

@Pilgrimpaul Hi, Currently, I'm not sure if the problem is on the camera, ethernet cable, or the front router that the camera is connected to, so it's suggested to disconnect the ethernet cable from...

@WSC4 Hi, You can check if the following tips help. 1. Please ensure you are not using an Incognito window when logging into the community. 2. Try a different browser on your device. Best Regards

@simpleboy0 Thank you for sharing your experience~