@Olfader Hi, Through In-App Purchases on the Tapo app, one Apple ID or Google ID can only subscribe to one Tapo Care plan. If you wish to subscribe to additional Premium plans, please visit...

@benatmoz Hi, Please press the reset button on the camera for 10 seconds to factory reset it. If the camera does not respond to the reset operation, please refer to Case 3 in the following...

@YASSERETREBY Hi, If the spotlight turns on when the camera detects an event at any time, it's possible that the Alarm feature on the camera is enabled. Please go to the Tapo app > Camera's Device...

@GeorgeSL Hi, Here are some suggestions if you fail to update the firmware of your doorbell camera. 1. Check the connection status of the home router, and ensure there is a stable internet...

@Grancasa181d Hi, If you want the camera to detect person and motion and then send you the notifications, you can refer to the following instructions to configure the camera. How to use the Detection...

@Heintje Hi, 1. If you have inserted an SD card into the camera to store video recordings, please go to the camera's Device Settings > Storage & Recording page, ensure the Local Recording is enabled,...