@sgaert

@JohnRose Hi, Just double-confirm, is the LED flashing green and red on the Tapo C310 after factory resetting it by using the reset button or removing it from the Tapo app? And can you see the...

@StefanG_home Hi, If the 2.4G Wi-Fi and 5G Wi-Fi on the router use the same name, please set a different name for the 2.4G Wi-Fi and connect the camera to it for a try. Best Regards

@rahulparekh Hi, Please send me your Tapo C500's MAC address via private message if you want to try the new firmware. Best Regards

@webellowe Hi, Have you inserted an SD card into the camera to store video recordings? If you are using the Tapo Care service, it works only when the camera connects to the internet. Best Regards

@IvanZ Hi, I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards