@Nan-Au Hi, Thank you very much for your attempt, and please feel free to reply to us if there are any updates. Best Regards

@esymhon Hi, Refer to the tips in this post if you want to further analyze your issue. Best Regards

@Dvsanso Hi, If you want to further analyze your issue, we recommend providing the information in this thread. It would be appreciated if you could send us the Person Detection page of your camera...

@GabiMS Hi, Thank you very much for the updates, and it's glad to hear your case is solved. Best Regards

@GabiMS Hi, I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards

@IvanZ Hi, The cameras you sent to us have been updated to the new firmware already. Would you please double-confirm if they are the cameras have an issue? Best Regards